Refund policy

Because most of our products are custom-made and printed to order, we cannot accept returns or exchanges for items that have been printed correctly according to the design and details you provided.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You must contact us with the order number and the issue with pictures to document everything. We will need to approve your return and will send you instructions on the return process.

To start a return, you can contact us at INFO@DDGTX.COM. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at INFO@DDGTX.COM

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards, or any custom made item.   

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at INFO@DDGTX.COM.

Please note that returns will need to be sent to the following address: 

Double Down Graphics RETURN

12971 County Road 285

Tyler, Texas 75707 

At Double Down Graphics, we are dedicated to providing excellent customer service and ensuring our customers are satisfied with every purchase. Thank you for your business!